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Horse Supplements Rooted in Nature, Proven by Performance
Delivery
Delivery
DELIVERY METHODS & COSTS
Orders will be mailed to the recipient via the Royal Mail Tracked 48 service or ParcelForce in the UK (depending on weight of items). Equell offers free shipping on all orders over £100 throughout the UK. For orders under £100, shipping is £4.99. Equell will not be responsible for refunds of any shipping costs incurred by the customer for purchase or return.
DELIVERY
We aim to dispatch orders as quickly as possible. If normal conditions apply, orders placed before 1pm will be dispatched the same day (working days only) and orders placed after 1pm will be dispatched the next working day. If the time between order and dispatch will exceed 3 working days, you will be notified by email.
Generally, delivery takes 2 working days however in some cases may take up to 7 working days. We are unable to replace lost shipments until 10 days after dispatch. Please note that shipments cannot be delivered to post box addresses. We are not responsible for delays caused by force majeure conditions or indirect damages caused due to delays.
ORDER TRACKING
Equell will provide a tracking number via email once an order has been dispatched. In order to receive this email, it is important the email address 'info@equell.co.uk' is whitelisted in the inbox of the buyer. Tracking numbers can be used to independently track an order.
Damaged Goods
If there is any damage to your parcel this must be reported to us within 48hrs of receipt. Please retain the product and packaging for our inspection and notify us by emailing info@equell.co.uk