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Returns & Money Back Guarantee

Returns

REFUND AND RETURNS POLICY

Equell will gladly accept returns for items that are in an 'as new' condition provided you notify us within 14days of receipt. The items must be new in condition and appearance and free from damage, hair and dirt. Items must have been purchased directly from us. Should the customer wish to cancel an order within 14 days of purchase, a refund will be issued to the customer.

RETURNS PROCESS

Before sending an item back for return, be certain that the item is free from damage, dirt and hair and in a resalable condition.

Be certain that the item was purchased within the last 14 days.
Be certain that the item was purchased directly from equell.co.uk
Email info@equell.co.uk to get a Returns Number
Items that do not meet these criteria will not be considered for return.
Please send back items that are in an 'as new' condition to the address below:

UK RETURNS

Equell

8 Langar Lane

Harby

LE14 4BL

We recommend selecting a shipping method that includes a tracking number.
Include a brief explanation of your return, including a copy of the invoice or invoice number and your Return Number.
Equell will not pay for return shipping unless the goods were faulty. You will be issued a refund for the value of purchase only.

Money Back Guarantee

If your horse will not eat the product we will refund your product purchase price if you return the remainder of the product to us, at your cost. Please contact us at info@equell.co.uk for more information